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Deliveries

Before finalizing your order, you will be presented with a range of delivery options to choose from. These options will include estimated delivery times and dates based on your delivery address and the products you have selected.

Please note that each brand on our platform has its own unique delivery methods. This means that there may be occasional delays in delivery due to various factors such as postal or carrier delays, logistical challenges, or adverse weather conditions. We understand the importance of a timely delivery and will do our best to keep you updated on any potential delays that may arise.

Brand-Specific Information:

 

Please be aware that the delivery methods and associated timelines may vary depending on the brand you are purchasing from. We recommend reviewing the specific delivery information provided by each brand during the checkout process to understand the estimated delivery timeframes for their products.

Unforeseen Circumstances:

 

While we do our best to ensure a smooth delivery process, there may be instances beyond our control that can impact delivery times. These could include unforeseen postal or carrier delays, logistical challenges, or adverse weather conditions. In such cases, we appreciate your understanding and patience.

Customer Support:

 

If you have any concerns about your order's delivery or if you encounter any issues with tracking your parcel, our customer support team is here to assist you. You can reach out to our support team at info@strategieclothing.com for any inquiries related to your delivery.

Returns & Refunds

At STRATEGIE CLOTHING, we understand that sometimes a product might not meet your expectations. We want you to be satisfied with your purchase, and we're here to assist you with our hassle-free returns and refunds process.

Returns Eligibility

If an item is in its original condition and you're not satisfied with it, we gladly accept returns and will refund you the full amount of your purchase.

Refund Process

If you wish to return an item for a refund, please adhere to the following guidelines:

  1. Timeframe: You can return an item and request a refund within 14 days of the item being delivered to you.

2. Refund Method: If the return request is made within the specified timeframe, we will provide a full refund via the original payment method.

3. Return Fees: Depending on the brand and the product, a return fee of $8.99 AUD may apply. This fee will be deducted from the total refund amount for the applicable products. For all other products, the return fee will be waived.

Returns Process

  1. Unwanted Items: We don't accept returns for unwanted items beyond the 14-day returns period mentioned above. In such cases, we may need to return the item to you, and you may be responsible for the associated delivery costs.

2. Proof of Postage: For your protection, we strongly recommend obtaining proof of postage when returning items. To initiate the returns process, please contact us at info@strategieclothing.com. Provide an explanation for the return and your preference for a refund or exchange.

3. Swap Overs: We do offer swap overs for products if you purchased the wrong size. However, if the required size is out of stock, we may proceed with a full refund instead.

Faulty Items

If you believe there is a fault with the goods you have received, please contact us immediately at info@strategieclothing.com. Include as many details as possible about the order and the issue with the goods. You may be entitled to a replacement, refund, or compensation for foreseeable loss or damage under relevant consumer protection laws.

Return Guidelines

  • All returned items must be in their original condition, including the original packaging and brand tags.

  • Items should be sent back to us following our returns process outlined above.

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