Frequently Asked Questions
Returns and Refunds
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How do I return an item for a refund?
To return an item for a refund, please follow these steps:
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Make sure the item is in its original condition.
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2. Initiate the returns process by contacting us at info@strategieclothing.com.
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3. Provide an explanation for the return and specify if you'd like a refund or an exchange.
What's the timeframe for making a return?
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You can return an item and request a refund within 14 days of receiving the item.
How will I receive my refund?
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If your return request is within the specified timeframe, we will provide a full refund via the original payment method.
Are there any return fees?
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Depending on the brand and product, a return fee of $13.99 AUD may apply. This fee will be deducted from the total refund amount for applicable products. For all other products, the return fee will be waived.
Can I return unwanted items after the 14-day period?
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Unfortunately, we don't accept returns for unwanted items beyond the 14-day returns period.
What if I received a faulty item?
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If you believe there is a fault with the item you received, please contact us at info@strategieclothing.com. We'll assist you with the necessary steps, including replacement, refund, or compensation as per relevant consumer protection laws.
Tracking and Delivery
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How do I track my order?
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Once your order is dispatched, you'll receive tracking information via email. This will allow you to monitor your parcel's progress.
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What if my order is delayed?
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Depending on the brand and product, occasional delays can occur due to various factors. We'll keep you updated on any potential delays.
Can I choose my delivery option?
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Yes, before finalizing your order, you'll be presented with various delivery options to choose from. These options will include estimated delivery times and dates based on your location and selected products.
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Miscellaneous
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Can I swap a product for a different size?
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Yes, we offer swap overs for products if you purchased the wrong size. However, if the required size is out of stock, we may provide a full refund instead.
Do you accept returns for products that are not in their original condition?
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To be eligible for a return, items must be in their original condition, including the original packaging and brand tags.
What if I have more questions?
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If you have any more questions or need assistance, please don't hesitate to contact our customer support team at info@strategieclothing.com. We're here to help!