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Frequently Asked Questions

 

Returns and Refunds

How do I return an item for a refund?

To return an item for a refund, please follow these steps:

  1. Make sure the item is in its original condition.

2. Initiate the returns process by contacting us at info@strategieclothing.com.

3. Provide an explanation for the return and specify if you'd like a refund or an exchange.

 

What's the timeframe for making a return?

You can return an item and request a refund within 14 days of receiving the item.

 

How will I receive my refund?

If your return request is within the specified timeframe, we will provide a full refund via the original payment method.

 

Are there any return fees?

Depending on the brand and product, a return fee of $13.99 AUD may apply. This fee will be deducted from the total refund amount for applicable products. For all other products, the return fee will be waived.

 

Can I return unwanted items after the 14-day period?

Unfortunately, we don't accept returns for unwanted items beyond the 14-day returns period.

 

What if I received a faulty item?

If you believe there is a fault with the item you received, please contact us at info@strategieclothing.com. We'll assist you with the necessary steps, including replacement, refund, or compensation as per relevant consumer protection laws.

 

 

Tracking and Delivery

How do I track my order?

Once your order is dispatched, you'll receive tracking information via email. This will allow you to monitor your parcel's progress.

What if my order is delayed?

Depending on the brand and product, occasional delays can occur due to various factors. We'll keep you updated on any potential delays.

 

Can I choose my delivery option?

Yes, before finalizing your order, you'll be presented with various delivery options to choose from. These options will include estimated delivery times and dates based on your location and selected products.

 

Miscellaneous

Can I swap a product for a different size?

Yes, we offer swap overs for products if you purchased the wrong size. However, if the required size is out of stock, we may provide a full refund instead.

 

Do you accept returns for products that are not in their original condition?

To be eligible for a return, items must be in their original condition, including the original packaging and brand tags.

 

What if I have more questions?

If you have any more questions or need assistance, please don't hesitate to contact our customer support team at info@strategieclothing.com. We're here to help!

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